We have consistently created innovative and reliable products, deployed in some of the most challenging of environments. Combining cutting edge technology, innovative product design, and powerful data services, we help monetise your customer journeys and enhance your service efficiency.
Tasked with designing an entirely new crew-friendly POS system for one of the world’s largest inflight caterers, we created a modern, sleek, consumer-familiar mobile solution.
Our platform decreased the average time to transact by 46% and is now live in the hands of 1000s of crewmembers processing millions of transactions.
In the ever changing aviation industry, and its pursuit of ancillary revenue, we create new opportunities for airlines who look to reinvent their inflight offering. For example, we created a web-based customer-facing onboard marketplace, connecting onboard Wi-Fi and Crew POS devices.
As customers engage using their own devices, not only does this lead to tens of thousands of unique impressions, but in its trial phase alone our storefront drove a 26% increase in spend per head and reduced seat-side transaction time by 45%.
One of the worlds largest Airport operators, servicing 1 million flights and 152 million passengers annually, was looking to assess their premium lounge offering.
Using our unique customer sentiment analysis approach we were able to provide TAV with in depth insight into the future of lounge services in the USA.
Combining our team’s skills in back-end support, as well as front-end development and design - we joined forces with an exciting start-up looking to revolutionise tipping in the hospitality sector.
As part of our partnership, we provided a suite of technical services, as well as guidance in user experience research, brand voice and visual design language.
We delivered a unified, consistent, and seamless passenger inflight Wi-Fi portal solution that works across multiple OEM hardware solutions.
Reducing three individual solutions into one; eliminating the need to manage inflight Wi-Fi portals across multiple OEMs, reducing costs and accelerating the delivery of new content.
Working with the world’s leading IFEC provider, whose products reach 2.7 billion users annually, our interdisciplinary teams developed multiple inflight, as well as ground-based, solutions - including onboard Inflight
Entertainment and connectivity, content Management systems, air-to-ground connectivity, seatback development and platform creation.
Food and Beverage
Combining data from aviation and the US snacking market, totalling over 187 million data points, we were able to deliver data-driven menu innovation for a leading global airline with 200 million passengers annually. Analysing such a vast dataset allowed us to uncover areas where they could surprise and delight their customers. Sustainability, as well as balancing luxury ingredients with passengers’ desire to remain healthy and energised, led to new menu design and onboard offerings to drive customer satisfaction.